Returns and Exchanges

IRON BOW FLY SHOP
RETURN AND EXCHANGE POLICY

Refunds Permitted

We are happy to help with returns if you are not completely happy with your purchase. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at orders@ironbowflyshop.ca

 

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at orders@ironbowflyshop.ca with details of the product and the defect. You can send the item you consider defective to:

Iron Bow Fly Shop

163, 5005 Dalhousie Drive NW

Calgary, Alberta

T3A 5R8

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Exceptions

Some items are non-refundable and non-exchangeable including any special orders.

Please do not use manufacturer's boxes on their own for shipping.

Rods will not be accepted if they have been fished or the cork handle is dirty.  Feel free to cast the rod on grass when you receive the rod, if it is not to your liking, send it back in new condition and we will replace or refund your full purchase price.

Wader and boots can be worn in house on carpet for sizing.  When you try them on, they can not be used in the water.

Sales, clearance and special order items are all final sales and may not be returned for any reason except manufacturer's defects.

To return the item you purchased, please mail it to:

Iron Bow Fly Shop

163, 5005 Dalhousie Drive NW

Calgary, Alberta

T3A 5R8

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping

 

 

 

 

 

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